FAQ

If I delete the app, do I lose my history?

Your data is stored only on your phone. If you delete the app without a backup, it is lost for good. To protect yourself, turn on backup in Settings → Google Drive backup (Android) or iCloud backup (iPhone): an encrypted copy is saved in your own account. After reinstalling, tap "Restore my data" on the very first screen, then enter your 24-word recovery phrase. Keep that phrase somewhere safe: without it, no one — not even us — can restore the backup.

Can I use HoraDose without an Internet connection?

Yes. HoraDose works fully without Internet: your data stays on your phone. Internet is only used for backup and for Ensemble (linking a loved one).

How do I edit a medication I already added?

Tap ⚙ at the top right of the home screen, then Treatments, tap the medication's card, edit it in the assistant and save. The app asks from when the change applies. Doses already recorded keep the name and strength they had. The amount to take (for example 1 or 2 tablets) is set at step 1, or at step 4 if it depends on the moment.

Notifications stopped working

On iPhone: Settings → HoraDose → Notifications, and check that notifications are allowed. On Android: Settings → Apps → HoraDose → Notifications — the path can vary slightly depending on your phone's brand.

How do I prepare a document for my doctor?

Tap 🕐 at the top left of the home screen, then Reports, and tap "Prepare for my appointment". The PDF is prepared on your phone; nothing is sent until you choose to share it.